Regular updates on the news from the hospitality sector from Catton Hospitality.
In any hospitality business, having the right number of people working, both on any given shift, and in terms of total team size, is important to ensuring great service levels, constant brisk trade, and more money in the till. We’ve all been to pubs and restaurants where there simply aren’t enough people working. The staff […]Read more
Customers are at the very heart of every successful hospitality business. We often see pubs, bars, and restaurants referring to their “valued” customers, and many a manager has opined that “customers pay the bills.” But how often do we think about how much a customer is truly worth us in financial terms? In an industry […]Read more
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