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Help Us to Help You

Posted by - Last updated: Wednesday November 30th 2016

Our dedicated support team members are labour management experts and committed to assisting your business. Please help them help you use S4 by including as much detail as possible when raising support tickets, either through the “Support” widget on S4 or by sending an email to s4labour@cattonhospitality.com.

To support you most efficiently, we need to know exactly who you are, where you’re based, and the nature of your query explained as fully as you can. If you are making a request that needs to be approved by someone else in your organisation, please remember to copy them in to an email to us. The “Support” widget on S4 also includes a helpful tool for attaching screenshots of the pages on which you are working.

See below our examples of good and not-so-good practice for support ticket writing.

ticket-writing

Richard Hartley

S4Labour is a user-friendly and intuitive system designed to give the hospitality industry insight into labour management. It allows managers to control labour spend without ever compromising on service levels, and helps them better manage the human side of their business.

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Some of our customers

S4Labour Customer: Brains